How We Handle Wallet And Account Data
Our Privacy Policy covers the details needed to open and protect your account, including your phone verification status, login activity, device signals and payment references. When you use DANA, OVO, GoPay or QRIS, we use the relevant transaction reference to match your account activity and investigate
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a status question; we do not need your wallet password to check that reference. Bank transfer and virtual account records may also be retained for reconciliation and security checks. We limit access to staff and service processes that need it for account support, fraud checks or
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legal duties. You can ask what data is held, request a correction or ask about deletion, subject to records we must retain. Access depends on local law, and the policy applies where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.